FAQ

Artwork

How do I upload a logo?

Click on the 'Choose File.' Select the logo file from your computer and upload it.

Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400x400 pixels. Please contact us via email if you want to put two logos or any other position.

Can I put a logo or emblem on my apparel?

Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you.

We are proud to use UPS/DHL/Fedex/TNT/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.

Can I use another font, not the default font on your website?

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 

Discount

Can I get a discount?

"Depending on the size of your order, we may be able to offer additional discounts.

 Please note our current promotion is

However, if ordering 100 or more, we can offer further discounts.

But we need to know what exactly you are looking to order.

Do you have bulk pricing?

We certainly do! Let us know your needs and we'll let you know how we can help.

General Questions

How do I find the custom jerseys I want to buy?

Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and will transfer to the product page. You can choose the item you want to buy here.

How can I place an order?

Firstly, after clicking the product, you are looking for, select gender, size, and fill in your name, number, and upload your logo, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any.

Secondly, when you are ready, click “Checkout” and you will be transferred to the payment page. Choose your check out method as guest or registered customer (registered customers can log in from the right page). After that, you should fill out your email and shipping address. Review your order information. You may edit your address and payment information. Select "continue to shipping" to the next page.

Thirdly, choose the ways you want to pay (Credit cards, PayPal, or Klarna). And fill out the billing address, then “pay now”. Do not forget to keep the order information in a secure place in case you may need to check your order status.

How do I make my favorite custom jerseys that I didn't find online?

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

Are the garments good quality?

All our custom products have been tested and developed to ensure they are of the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.

Why haven’t I received any emails or replies after placing my order?

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

Can I buy blank jerseys (No Name/Number)?

Yes, you can. For detailed information, please send an email to communicate with us.

Order

How to track the status of my order?

The easiest way to retrieve your tracking number is to log into your account check the logistics status of your order.

We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.

Can I modify my order?

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

Never received my package, what do I do? What do I do if my order is lost?

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers - Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.

Payment Information

What forms of payment do you accept?

We accept Stripe, PayPal, and Klarna.

Why do you charge my card more than the price of your product?

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank), etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank

I only bought one jersey, but why there are two items in the order information?

One pc is for the blank jersey, and the other is for custom info to remind the factory to add them.

Privacy & Security

Is my privacy protected?

We values its customers and respects their privacy. We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.

Is my transaction secure?

Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats.

As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.

Return & Cancellation

What is your cancellation policy?

If you’d like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into production.

However, if you would like to cancel your purchase which has been put into production, your order is subject to a $15 restocking fee per item.

What is your return policy?

We are UNABLE TO ACCEPT RETURNS/EXCHANGES ON CUSTOMIZED ORDER unless the products are damaged or defective upon arrival.

Please refer to our Shipping& Returns Policy or contact our customer service at [email protected]

How long does it take to have my money refunded back to me?

Please allow 7-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase. If you do not receive your refund within this time, please contact us.

Shipping & Production

What is your shipping policy?

We offer GROUND SHIPPING within the continental United States on all orders.

How long is the production time?

After receipt of your order and our review, the order goes into production. Typically, it takes about 3 business days to prepare your order.

How long is the delivery time?

When production is completed and the package containing your order is delivered to the courier, it will take 15 working days to deliver. Of course, due to different express delivery methods, some delivery times may also vary. You can consult customer service after placing an order.

The cost for expedited DHL service to the United States is

Please keep in mind that choosing Expedited shipping has no effect and does not speed up the lead time to prepare the jersey.

Can you ship outside the contiguous U.S.?

No matter where you are in the world, we’ll make sure your package arrives via DHL. The shipping costs vary depending on where the order is going.

Can I change the shipping address on my order?

Of course, we can contact customer service for modifications before we ship.

Note for taxes.

Our customers do not need to pay import fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially some European countries such as Germany, Italy, the UK, Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Special note regarding covid-19 and shipping

Orders may experience longer shipping times beyond our control due to our carriers as they put important safety measures in place during COVID-19. These measures, combined with the heavy demand for parcels, meaning their ability to process has been slowed down. While parcel processing and delivery are expected to continue at a high pace, customers may experience some delays as important safety measures continue.

Why do you have to wait longer than usual?

Custom products come created entirely by us from the moment you place your order

This means that we do not already have everything ready, we have to prepare all the elements that make up the product, carry out the quality control, packaging, and finally shipping. As you may have noticed, the to-do list for each personalized product is very long, which is why a longer waiting period is required than for a ready-made product.

So you will have to wait a little bit but it is worth it because the result will be unique, inimitable, and of quality!

Sizes

How do I find the right size?

Please refer to our size chart to find the best size for you.

You can also talk to our customer service through the floating window in the lower right corner of our webpage.